Network Operations and Security Center

NTG specializes in maintaining and optimizing cloud platforms for a variety of organizations. Managed cloud services include cloud migration (like transitioning to Microsoft 365) and operations management. Partnering with an experienced managed cloud services provider helps organizations reduce complexity in their environments and improve cost control. Our managed cloud services ensure that your cloud environment is accessible, up-to-date, and free of malware or other interferences. Cloud services also provide extra data security by allowing organizations to store backups off site which aid quick recovery in the event of data loss.

A Managed Service Provider (MSP) is a company that manages and assumes responsibility for providing a defined set of services to its clients. Most MSPs work off a Service Level Agreement (SLA) that clearly defines what services the MSP provides to the client, how quickly the MSP must respond to and resolve IT incidents, labor rates for work done within and outside the scope of the SLA and reporting/performance metrics between the MSP and the client. The main accomplishments that MSPs are concerned about are:

  1. Anything that occurs on the network that can cause a hindrance for a user, must be alerted to the MSPs when or before it occurs.
  2. Every alert received by the MSP is important and must be addressed in order to provide customer satisfaction.

In addition to our NOSC, NTG Managed Services can be viewed as an all-encompassing IT business partner. Our experienced engineers assess your network before we begin managed services to provide an assessment of where your IT infrastructure currently stands and what we would anticipate your needs will be in the future. While acting as your Managed Service provider NTG not only watches over your network but regularly looks for ways to improve your network, desktop, or security systems by suggesting the integration of the most up to date hardware, software, practices, and procedures. NTG also runs regular reports on the health of your network, which are communicated to key decision makers at your company, so you always know how your network is performing.

As a business partner NTG is interested in helping your business run more efficiently and cut down on unexpected expenses. When partnering with a Managed Service Provider you know how much you will be spending on IT, something that’s unknown when dealing with IT related issues as they arise. Companies, on average, experience long term IT-related savings of when deciding to partner with an MSP. These cost-savings can be attributed to proactive maintenance and monitoring of issues that otherwise would interrupt normal business operations, reducing in house labor costs and increased IT infrastructure efficiency and optimization.

While we at NTG believe we employ the best and brightest IT professionals in the industry we’re also proud to stand behind our customer service. When there’s an IT issue, you’ll be able to speak with a real person, right away. All our customers are provided with, and are encouraged to use, our dedicated NOSC phone line, along with our automated Helpdesk ticketing system. We stand behind our commitment to outstanding customer service with our Service Level Agreement which holds us to performance and satisfaction metrics that your company can rely on, we even offer services that include having analysts on-site at your location for weekly walkthroughs!

Regardless of what industry your business operates in the modern workplace requires a reliable and responsive IT infrastructure. Finding IT solutions that fit your companies needs can be time-consuming and frustrating and addressing IT concerns as they come up can take up valuable resources. NTG’s Managed Services offers tailored solutions to meet your company’s unique needs and existing IT infrastructure while serving as a trusted business partner that enables you to focus on what your company does best.

We understand there’s a lot of information out there on IT Managed Services and it can be easy to get caught up or confused by what you read. We’re always happy to pick up the phone and talk to you about IT Managed Services but feel free to take your time and read through an overview of what IT Managed Services are and how they can benefit you and your company.

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Managed IT Services

Managed Cloud Services
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Managed cloud services provide partial or complete cloud management for public environments, as well as Hybrid IT.

Desktop & Helpdesk Services
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NTG’s Desktop and Helpdesk Services utilizes the full services of the NOSC and Service Desk, to provide 24/7/365 monitoring, management, and administration.

Network Infrastructure
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NTG provides cutting edge solutions to meet business needs while ensuring high performance, low risk and an excellent return on investment.

Network Managed
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NTG’s Managed Network Services utilizes our network experts to the full services of the NOSC and Service Desk.

Datacenter
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NTG offers a formulated approach to minimize your data center costs by optimizing your infrastructure and configuring your datacenter to operate efficiently.

Infinity Cloud
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NTG’s Infinity Cloud Services includes Desktop Managed Services, Network Managed Services and Security Managed Services.

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