WHY NTG?
Round the Clock Monitoring, Management, and Administration of Server & Desktop Infrastructure
NTG supports our customers by providing Tier 1 thru Tier 4 and Engineering services for a client’s desktop and server environments to ensure uptime of critical applications and reliable day-to-day usage and functionality of the desktop environment.
NTG’s Desktop and Helpdesk Services provide round-the-clock support for your company’s desktop users. Our team assists with workstation queries, hardware and software installations, printer setups, computer configurations, and enterprise-wide administrative oversight. We prioritize Service Delivery Excellence, ensuring that every Helpdesk Analyst undergoes rigorous training, testing, and evaluation to provide exceptional customer service.
Hardware & Software audits
Performance & Preventive Maintenance Reports
Remote Control
Patch Management & Policy Management
Antivirus and Anti-Malware Management
Web-based Management Portal
Desktop Performance Monitoring
Administrative Scripting
Ticket-based workflow & Ticket escalation with steps to resolution
Remote restart of service by NOC
Some MSPs have tried to unseat our partnership with NTG. It’s like they’re trying to sell me a Honda when I’ve already got a Rolls Royce.
Harry Vasquez, IT Director
NTG’s engineering staff is second to none. I’d recommend them to anybody looking for an ironclad network solution.
Ray Wright, CIO
NTG is invaluable to the Pentagon's security operations. They've tripled the efficiency of our extensive firewall perimeter. We're lucky to have them.
Prime Contractor of DISA JSP
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