Desktop And Helpdesk Services

NTG’s Desktop and Helpdesk Services utilizes the full services of the NOSC and Service Desk, to provide 24/7/365 monitoring, management, and administration of server and desktop infrastructure. We support our customers by providing Tier 1 thru Tier 4 and Engineering services for a client’s desktop and server environments to ensure uptime of critical applications and reliable day-to-day usage and functionality of the desktop environment.

We put the Help in Helpdesk
  • NTG’s Desktop and Helpdesk Services support your company’s desktop users 24/7/365.
  • When you have questions or issues we are here to assist with workstation problems; installation of computer hardware and software; printer setup; computer configuration and enterprise-wide administrative oversight.
  • We are committed to Service Delivery Excellence. Every Helpdesk Analyst at NTG is trained, tested and evaluated on their ability to delivery outstanding customer service.
Desktop Care includes :
  • Hardware & Software audits
  • Performance & Preventive Maintenance Reports
  • Remote Control
  • Patch Management
  • Antivirus and Anti-Malware Management
  • Web-based Management Portal
  • Desktop Performance Monitoring
  • Administrative Scripting
  • Policy Management
Server Care Includes :
  • Hardware & Software audits
  • Remote Control
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • Patch Management
  • Antivirus & Anti-Malware Management
  • Remote restart of service by NOSC

What Clients Say

Managed IT Service

Regardless of what industry your business operates in the modern workplace requires a reliable and responsive IT infrastructure.

IT Consulting

Expert IT guidance from seasoned consultants to help you choose the right tech for your Tampa business and its goals

Federal Solution

NTG has been deploying enterprise services throughout the DOD 10+ years. We are currently involved in data center consolidation, cyber security, enterprise routing projects.