Desktop and Helpdesk Services

NTG’s Desktop and Helpdesk Services utilizes the full services of the NOC and Service Desk, to provide 24/7/365 monitoring, management, and administration of server and desktop infrastructure.
Round the Clock Monitoring, Management, and Administration of Server & Desktop Infrastructure

NTG supports our customers by providing Tier 1 thru Tier 4 and Engineering services for a client’s desktop and server environments to ensure uptime of critical applications and reliable day-to-day usage and functionality of the desktop environment.

NTG’s Desktop and Helpdesk Services provide round-the-clock support for your company’s desktop users. Our team assists with workstation queries, hardware and software installations, printer setups, computer configurations, and enterprise-wide administrative oversight. We prioritize Service Delivery Excellence, ensuring that every Helpdesk Analyst undergoes rigorous training, testing, and evaluation to provide exceptional customer service.

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checkmarkHardware & Software audits
checkmarkPerformance & Preventive Maintenance Reports
checkmarkRemote Control
checkmarkPatch Management & Policy Management
checkmarkAntivirus and Anti-Malware Management
checkmarkWeb-based Management Portal
checkmarkDesktop Performance Monitoring
checkmarkAdministrative Scripting
checkmarkTicket-based workflow & Ticket escalation with steps to resolution
checkmarkRemote restart of service by NOC
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Some MSPs have tried to unseat our partnership with NTG. It’s like they’re trying to sell me a Honda when I’ve already got a Rolls Royce.
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Harry Vasquez, IT Director
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NTG’s engineering staff is second to none. I’d recommend them to anybody looking for an ironclad network solution.
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Ray Wright, CIO
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NTG is invaluable to the Pentagon's security operations. They've tripled the efficiency of our extensive firewall perimeter. We're lucky to have them.
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