Desktop And Helpdesk Services

NTG’s Desktop and Helpdesk Services utilizes the full services of the NOSC and Service Desk, to provide 24/7/365 monitoring, management, and administration of server and desktop infrastructure. We support our customers by providing Tier 1 thru Tier 4 and Engineering services for a client’s desktop and server environments to ensure uptime of critical applications and reliable day-to-day usage and functionality of the desktop environment.

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We put the Help in Helpdesk
  • NTG’s Desktop and Helpdesk Services support your company’s desktop users 24/7/365.
  • When you have questions or issues we are here to assist with workstation problems; installation of computer hardware and software; printer setup; computer configuration and enterprise-wide administrative oversight.
  • We are committed to Service Delivery Excellence. Every Helpdesk Analyst at NTG is trained, tested and evaluated on their ability to delivery outstanding customer service.
Desktop Care includes :
  • Hardware & Software audits
  • Performance & Preventive Maintenance Reports
  • Remote Control
  • Patch Management
  • Antivirus and Anti-Malware Management
  • Web-based Management Portal
  • Desktop Performance Monitoring
  • Administrative Scripting
  • Policy Management
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Server Care Includes :
  • Hardware & Software audits
  • Remote Control
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • Patch Management
  • Antivirus & Anti-Malware Management
  • Remote restart of service by NOSC

What Clients Say

Managed IT Service
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Regardless of what industry your business operates in the modern workplace requires a reliable and responsive IT infrastructure.

IT Consulting
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Expert IT guidance from seasoned consultants to help you choose the right tech for your Tampa business and its goals

Federal Solution
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NTG has been deploying enterprise services throughout the DOD 10+ years. We are currently involved in data center consolidation, cyber security, enterprise routing projects.