Lack of transparency in the MSP partnership
Some MSPs and MSSPs may not be a good fit for your business if they don’t have experience in your industry or sector. The first month or two of working with a new MSP is often referred to as a transition period. It is especially important for an MSP to learn your business needs, daily functions, ongoing projects, and challenges during this period. A great MSP will foster open communication and information exchange throughout the course of a partnership.
However, this isn’t always what happens. Certain MSPs are “set in their ways” (the same can be said for businesses in any industry). Those “ways” might be effective for one type of customer, but catastrophic for another. Be wary of MSPs that aren’t transparent during the initial transition period, especially if the information exchange is one-sided.
If you’re trusting an MSP to manage your business’ IT, you should be able to see into their operations. At the very least, the MSP should meet with their customers’ stakeholders and key personnel once a quarter. And they should be able to show you logs, basic metrics, and quantifiable results.
At NTG, we pride ourselves on being a dynamic, flexible MSP & MSSP. We share information with our customers so that they can make informed decisions for the betterment of their business. We don’t push our customers towards a single vendor or type of IT environment – we are, after all, vendor agnostic.