NTG’s Managed Network Services utilizes the full services of the NOSC and Service Desk, to provide 24/7/365 monitoring, management and administration of server and desktop infrastructure. We support our customers by providing Tier 1 thru Tier 4 and Engineering services for a Client’s desktop and server environments to ensure uptime of critical applications and reliable day-to-day usage and functionality of the desktop environment.
Desktop Care includes:
- Hardware & Software audits
- Performance & Preventive Maintenance Reports
- Remote Control
- Patch Management
- Antivirus and Anti-Malware Management
- Web-based Management Portal
- Desktop Performance Monitoring
- Administrative Scripting
- Policy Management
Server Care Includes:
- Hardware & Software audits
- Remote Control
- Ticket-based workflow
- Ticket escalation with steps to resolution
- Patch Management
- Antivirus & Anti-Malware Management
- Remote restart of service by NOSC
Contact Northern Technologies Group
We put the Help in Helpdesk
- NTG’s Desktop and Helpdesk Services support your company’s desktop users 24/7/365.
- When you have questions or issues we are here to assist with workstation problems; installation of computer hardware and software; printer setup; computer configuration and enterprise-wide administrative oversight.
- We are committed to Service Delivery Excellence. Every Helpdesk Analyst at NTG is trained, tested and evaluated on their ability to delivery outstanding customer service.
