NTG’s Desktop and Helpdesk Services utilizes the full services of the NOSC and Service Desk, to provide 24/7/365 monitoring, management and administration of server and desktop infrastructure. We support our customers by providing Tier 1 thru Tier 4 and Engineering services for a Client’s desktop and server environments to ensure uptime of critical applications and reliable day-to-day usage and functionality of the desktop environment.

Desktop and Helpdesk Services

Desktop Care includes:

  • Hardware & Software audits
  • Performance & Preventive Maintenance Reports
  • Remote Control
  • Patch Management
  • Antivirus and Anti-Malware Management
  • Web-based Management Portal
  • Desktop Performance Monitoring
  • Administrative Scripting
  • Policy Management

Server Care Includes:

  • Hardware & Software audits
  • Remote Control
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • Patch Management
  • Antivirus & Anti-Malware Management
  • Remote restart of service by NOSC

We put the Help in Helpdesk

  • NTG’s Desktop and Helpdesk Services support your company’s desktop users 24/7/365.
  • When you have questions or issues we are here to assist with workstation problems; installation of computer hardware and software; printer setup; computer configuration and enterprise-wide administrative oversight.
  • We are committed to Service Delivery Excellence. Every Helpdesk Analyst at NTG is trained, tested and evaluated on their ability to delivery outstanding customer service.